Hotel JW Marriott Cannes *****
The hotel itself is in a great location but that is the only good thing about it. When we got to the hotel, we were so tired, because we had been driving for so long, so our plans were to have dinner and then go to sleep. Well, at first when we got to our room, we felt that the room smelled quite weirdly, even stank, OK, we opened the window, changed our clothes quickly and went out for dinner.
After dinner we got back to the hotel, I went to take a shower, when I returned the room, my sister showed that there is a small bug in our bed. Me, who gets really upset about every bug etc., I immediately killed it and quite freaked out. I placed it on a piece of paper and went to show it to my parents to find out what the hell is it and is it really what I think it is??
Let´s just say that my suspicions didn´t fail me, it was a bed bug!!! Now I realised that this is the reason the room stank, they had done some exterminating there. So I went to the reception and asked them to change our room immediately.
You can imagine how upset I was, my hand was shaking and when I was showing the bed bug to the receptionist, it accidentally dropped to his computer and it got lost in it. Now it wasn´t only me who was freaking out. So when he at first was trying to tell me that this is a first time he hears about the bed bug problem in their hotel, I saw that it really wasn´t like that because he believed me immediately and was like, oh no, get it off, get it off.. 🙂
Luckily we got the new room, well, it was 2 am and our parents didn´t want to leave to another hotel, also in their room they didn´t have bed bugs, so we couldn´t leave immediately. I tried to tell the guy in the receptionist to cancel our next nights, but he told that we have to speak with the manager in the morning. Great ha? So I finally talked myself a complimentary WI-FI to the room just so I could search for a new hotel for the next night. He didn´t really want to give this to me, but finally he did. He was polite though!
So when we got to our old room to get our bags, we saw two more bed bugs that were crawling from between the beds. Iuuuu, so disgusting! By the way, the concierge wasn´t surprised about the bed bugs as well, he told that this is really not a problem here that what are we afraid of and laughed at us. So I guess we are too spoiled… 😉
That night was awful, we were up the whole night, because we were watching to see if there were any more bed bugs that crawl in the bed. We were so exhausted in the morning. What a great vacation, ha?
I do have to say that the guest relations lady was nice, she wanted us to stay, even offered a suite (the suite wasn´t really nothing great there, I wouldn´t book it for that amount that it is, the suite they offered us had a view to some buildings and all over it wasn´t nothing special) but the feeling that we have to stay up another night because we feel like there are bed bugs crawling on us, made us decide to leave.
So basically in the most expensive hotel in the entire vacation, all we had was one sleepless night and a feeling of disgust and disappointment. Also the feeling that someone is crawling on us. We didn´t ask for a compensation but they could have offered something, like free parking for the night or I don´t know, oh, silly me, of course they did offer something: for the compensation we got a complimentary WI-FI for one night, so we could look for another hotel for the next night. 🙂 Best hotel night ever! (That was sarcasm.)
|Reception and welcome||Reception was nice, the welcome was so-so, a bit snobbish.But the guest relations lady was very polite and friendly, as was the receptionist at night.|
|Free upgrade||Nope and actually asked this time. 🙂|
|Valet and parking||Yes and yes, but it wasn´t definitely for free. Valet was really professional and friendly.|
|Concierge||Yes, he was friendly.|
|In general||The place for the breakfast is beautiful, the view is amazing, you can see the promenade and the sea. But no fresh grapefruit juice. Also they had a choice of ordering hot meals a la carte, that included Eggs Benedict.|
|In general||In general the room was a bit claustrophobic, it smelled bad (probably it was because of the termination of the bed bugs), it is not like in the pictures, it is a bit darker and looks tired. Though you could see that they tried to follow some kind of a design, but it just made me dizzy. I wouldn´t spend my week there, even if there hadn´t been bed bugs.|
|Room type||Guest room:http://www.marriott.com/hotels/travel/ncejw-jw-marriott-cannes/|
|Surprise in the room||A small chocolate candy and a few small bed bugs. 🙂|
|Blanket and the blanket case||Yes and yes.|
|Amenities and bathroom||Basic and the bathroom was OK, better than the room because it was lighter and wasn´t that claustrophobic.|
|Are the TV speakers in the bathroom too?||I don´t remember.|
|Bath salt and bath||No and yes.|
|Slippers and robe||I don´t know, was too afraid of looking to the closet.|
|Free WI-FI||No (did get it complimentary at night because of some issues…).|
Hotel area (spa, dinner etc)
|The hotel wasn´t that impressive, it was a bit old. I can understand too, because people stay there anyway, because it is in a great location.I didn´t see the pool area though, wish I had looked.|
Location Great, just in the promenade and with a sea view, also next to the Intercontinental.
I visited July 2013.
Would I go again? Never! Bed bugs are not allowed in a five-star hotel experience!
Value of money Poor.
Purpose of the trip Vacation.
Nights Planned to stay 2, spent only 1 night.
|Luxury||6 out of 10, even if there weren´t bed bugs. But because of the bed bugs my rating is 1 out of 10.|
|Drive through||See the comment above – 1 out of 10.|